To make a long story short, here’s what happend:
We bought a camera from Best Buy for $179.
Two week later, we saw it at Staples on sale for $149.
I take my receipt and the Staples ad to Best Buy to get a refund on the difference based on their price guarantee.
Customer service says she has to call Staples to make sure they have it in stock. I wait while she calls.
She says they do not have it in stock, therefore, cannot give me a refund.
I asked her which store she called – “Rowland Heights.”
I asked her to call the Walnut store because that’s where I saw it. She said she can’t do that, she can only call the one within their service area. I asked why Walnut is not in their service area since it’s only 5 miles away and there is no Best Buy in Walnut.
She gets tired of talking to me. “Would you like to speak to the manager?”
Sure.
She calls her manager. After a conversation with the manager, she hangs up the phone and says she’ll give me the refund, without calling the Walnut store.
I got a credit of $30+$3 that is 10% more based on their price guarantee+tax, total just over $35.
I leave the store a happy customer, confident that Best Buy does honor their price guarantee and treats their customer right.
Thanks to the manager and Alexis – I noted her name on the badge, in case I have a chance to write a note to the store to commend her service, or in case she reads this blog.