To make a long story short, here’s what happend:<\/p>\n
We bought a camera from Best Buy for $179.<\/p>\n
Two week later, we saw it at Staples on sale for $149.<\/p>\n
I take my receipt and the Staples ad to Best Buy to get a refund on the difference based on their price guarantee.<\/p>\n
Customer service says she has to call Staples to make sure they have it in stock. I wait while she calls.<\/p>\n
She says they do not have it in stock, therefore, cannot give me a refund.<\/p>\n
I asked her which store she called – “Rowland Heights.”<\/p>\n
I asked her to call the Walnut store because that’s where I saw it. She said she can’t do that, she can only call the one within their service area. I asked why Walnut is not in their service area since it’s only 5 miles away and there is no Best Buy in Walnut.<\/p>\n
She gets tired of talking to me. “Would you like to speak to the manager?”<\/p>\n
Sure.<\/p>\n
She calls her manager. After a conversation with the manager, she hangs up the phone and says she’ll give me the refund, without calling the Walnut store.<\/p>\n
I got a credit of $30+$3 that is 10% more based on their price guarantee+tax, total just over $35.<\/p>\n
I leave the store a happy customer, confident that Best Buy does honor their price guarantee and treats their customer right.<\/p>\n
Thanks to the manager and Alexis – I noted her name on the badge, in case I have a chance to write a note to the store to commend her service, or in case she reads this blog.<\/p>\n","protected":false},"excerpt":{"rendered":"
To make a long story short, here’s what happend: We bought a camera from Best Buy for $179. Two week later, we saw it at Staples on sale for $149. I take my receipt and the Staples ad to Best Buy to get a refund on the difference based on their price guarantee. Customer service […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-660","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/katylee.com\/blog\/wp-json\/wp\/v2\/posts\/660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/katylee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/katylee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/katylee.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/katylee.com\/blog\/wp-json\/wp\/v2\/comments?post=660"}],"version-history":[{"count":0,"href":"https:\/\/katylee.com\/blog\/wp-json\/wp\/v2\/posts\/660\/revisions"}],"wp:attachment":[{"href":"https:\/\/katylee.com\/blog\/wp-json\/wp\/v2\/media?parent=660"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/katylee.com\/blog\/wp-json\/wp\/v2\/categories?post=660"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/katylee.com\/blog\/wp-json\/wp\/v2\/tags?post=660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}